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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
April 26, 2017
Question

Case Logger Datecode List

  • April 26, 2017
  • 2 replies
  • 2935 views

Not sure who this should go to but the datecode lists on the case logger page don't seem to be very up to date.

Unless the change was intentional, Windchill M020 doesn't list any of the critical patch sets:  (M020-CPS05 is the latest)

Creo Parametric 3.0 M130 is also not listed.  (Just had to create a case for M130 and use M120 instead.)

2 replies

P
PeterCaseCommunity Manager
Community Manager
April 27, 2017

Hi Tom Uminn

Thanks for reporting this. Our Systems and Integration team is investigating this de-synchronization. I'll post back here once we have this fixed.

P
PeterCaseCommunity Manager
Community Manager
May 12, 2017

Hi Tom Uminn

Good news - the mappings now have been made to expose the missing release labels, and should be visible later today.

Once the synchronisation has run (allow 24 hours), the correct datecode should also show for your connected systems when these are used in the Case Logger, resolving the issue you reported here.

We've also lined up a series of process improvements to remove gaps between a new CPS or datecode being made available to customers and those labels being available in our web tools.

Thanks,

Peter.

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