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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
March 1, 2018
Question

Case Logger - Losing Connected System Selection

  • March 1, 2018
  • 1 reply
  • 4291 views

When creating a new case, the first page allows a connected system to be selected.  After moving past the recommendations to the full blown case logger, the selected connected system is lost and must be reselected a second time.  Is this a bug or by design?  It seems like if it was selected on the first page that the selection should be retained on the second.

    1 reply

    P
    PeterCaseCommunity Manager
    Community Manager
    March 2, 2018

    Hi Tom,

    The case logger shouldn't be losing your connected data when you proceed to the last screen. This looks like a regression. I've opened infrastructure case 14035121 for the Systems Team to investigate. Is this the same in all browsers ?

    Thanks,

    Peter.

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    March 2, 2018

    Actually, it looks like it's specific to the Edge browser (default browser on Windows 10).  I just tested Chrome, IE11, and Firefox and they all preserve the connected system name.  Only Edge seems to lose it.

    P
    PeterCaseCommunity Manager
    Community Manager
    March 2, 2018

    Thanks Tom. I added a note to the infra case.

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