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Best answer by AndreaHaeberle

Hello TomU, the issue is solved now

 

3 replies

olivierlp
olivierlpCommunity Manager
Community Manager
February 22, 2023

Thanks for bringing this up. The team looking into it. Hopefully, we'll have a solution soon.  

Olivier
    P
    PeterCase17-Peridot
    17-Peridot
    February 22, 2023

    Hi @TomU , thanks for reporting. Our team has traced this to an SSL certificate error and is working to fix at this time. Meanwhile, please feel free to use our alternate Case Viewer with base URL: https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=NNNNNNNN

    Best regards,

    Peter. 

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    February 22, 2023

    Thanks @PeterCase.  Slightly off topic, is there any way to prevent all the extra stuff from being automatically added to the end of every URL now?

     

    https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=?_gl=1*1b1fae0*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3NzA4NzE2NC4xMDYuMC4xNjc3MDg3MTY0LjAuMC4w

     

    A
    AndreaHaeberle13-AquamarineAnswer
    13-Aquamarine
    February 22, 2023

    Hello TomU, the issue is solved now

     

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