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rleir17-Peridot
17-Peridot
October 12, 2021
Solved

convenient login

  • October 12, 2021
  • 2 replies
  • 4477 views

Hi all

Do you get tired of the login at https://www.ptc.com/en/support? Almost daily, I visit that site and have to start out by typing my long email address and a password. By contrast, I can come here to the community and just click on 'Log In', it has my identity saved. The community site is more convenient  (using session cookies or jwt or similar)

thanks

Rick

Best answer by PeterCase

Hi @rleir 

Thanks for sharing this with us. We do indeed have some "passthrough" code which will pass your credentials to the community if you're already logged in to ptc.com/support . Happy to hear you find this convenient.

Regarding initial log-in, so as not to undermine security restrictions our different customers and their companies configure, we leave it to the browser settings to retain that info with autofill / stored passwords. Are you able to leverage these ? 

Best regards, 

Peter,

2 replies

R
rleir17-PeridotAuthor
17-Peridot
November 4, 2021

Now the community login has changed, it now requires a password daily. At least it is pre-populated with my email, thanks!

The Support login is not improved yet. You can type your email, press Enter by mistake (because other sites have the password prompt on the next page), and the support site puts up an error "password needed" and blanks out your email so you have to type it again. Not friendly!  Sorry for moaning again.

L
Leigh5-Regular Member
5-Regular Member
November 4, 2021

Hi @rleir,

Thanks for your posts. I will follow up with the internal team(s) and get an update on what you are experiencing.

 

Thanks

Leigh

P
PeterCaseCommunity ManagerAnswer
Community Manager
November 16, 2021

Hi @rleir 

Thanks for sharing this with us. We do indeed have some "passthrough" code which will pass your credentials to the community if you're already logged in to ptc.com/support . Happy to hear you find this convenient.

Regarding initial log-in, so as not to undermine security restrictions our different customers and their companies configure, we leave it to the browser settings to retain that info with autofill / stored passwords. Are you able to leverage these ? 

Best regards, 

Peter,

    R
    rleir17-PeridotAuthor
    17-Peridot
    November 16, 2021

    Hi Peter 

    The login experience is much better recently, thanks!

    It seems to have changed subtly every few days, but now it looks as if you have it all working fine.

    thanks

    Rick

     

    R
    rleir17-PeridotAuthor
    17-Peridot
    November 16, 2021

    Hi Peter

    Just a minute ago I was back to typing in my email address in the support site (link below). It would be nice to have autofill for the email address (it could remember what I entered the last time)

    thanks

    Rick

    https://www.ptc.com/en/support/article/CS348994

     

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