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AD_143373783-Newcomer
3-Newcomer
Mar 11, 2026 5:29 PM UTC
Question

Create a new account

I've created a new account using the following page but I can't manage it. 

 
 

2026-03-11_18h21_17.png

What do I have to do to manage it from this page?

2026-03-11_18h23_14.png

Thanks at all.

Dario

3 replies

AshRam10-Marble
10-Marble
Mar 11, 2026 5:59 PM UTC

Hi @AD_14337378 ,

Once you have successfully created your account and verified your email, could you try clicking on your username on top right corner of eSupport and navigate to Manage My Web Account? You should be able to manage your account here.

Let us know if that helps.

 

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AD_143373783-NewcomerAuthor
3-Newcomer
Mar 11, 2026 8:58 PM UTC

Hi AshRam,

I think I misspoke. I 've created three account. The first was the my account with SON number, then I 've created the other two but in the account list ( second image attached) There is only my account. I can' t find the other two. When I try to log in with the other two accounts I receive the following message "ACCES DENIED INSUFFICIENT PRIVILIGES"

Thans again

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AshRam10-Marble
10-Marble
Mar 12, 2026 1:59 PM UTC

Hi @AD_14337378 , thanks for the additional information. Could you please share the email addresses of the two users you created via private message? We will check why you are unable to see them.

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