Skip to main content
C
cruf1-Visitor
1-Visitor
January 9, 2018
Solved

Creo 4.0 Help site loads very slow or Fails to load

  • January 9, 2018
  • 4 replies
  • 9260 views

Several people at my company and I have had a LOT of trouble getting the help web page to load for Creo 4.0.

I have tried it on Chrome, IE 11, Firefox 57, on my company network and at home.  Sometimes it loads quickly, but often it fails to load at all, other times it takes 90 seconds or so.

PTC says I am the only one that has this issue. Please try it on multiple browsers on various networks and post your results.

 http://support.ptc.com/help/creo/creo_pma/usascii/index.html

 

help fails to load creo 4.PNG

Thanks

Chris

Best answer by cruf

Update 2 solutions:

A second URL option is using HTTPS is faster:

https://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/introduction%2Fabout_PTC_creo_help.html

 

Or download installation media and install local copy of HelpCenter. (as Martin Hanák suggested). I agree this is possible but I need this to work for 350 engineers at my company and most of them will never install the help, the web site will get used often.

 

I hope that PTC fixes the original URL as it is simpler and embedded into Creo.

Chris

4 replies

T
TrainStopper12-Amethyst
12-Amethyst
January 9, 2018

Me Too, over 2 minutes and still just the loading progress bar not really moving past that last 1/4 bit

 

Walt

D
dschenken1-Visitor
1-Visitor
January 9, 2018

Try http://support.ptc.com/help/creo/creo_pma/usascii/#page/introduction%2Fabout_PTC_creo_help.html

C
cruf1-VisitorAuthor
1-Visitor
January 9, 2018
@dschenken wrote:

Try http://support.ptc.com/help/creo/creo_pma/usascii/#page/introduction%2Fabout_PTC_creo_help.html

this site is slow as well, actually the same behavior and did not load.

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
January 9, 2018

Yep, same issue.  Sometimes it loads and other times it doesn't.

 

Help Not Loading.png

    D
    dschenken1-Visitor
    1-Visitor
    January 9, 2018

    Interesting. I have a tab open to the help and it shifts from topic to topic very fast. But I open a new tab and it freezes at partially loaded. So it may be choking on loading the javascript that is then used to load the page contents or on google analytics. It looks like the server at PTC is failing to send the .html files for each of the sections. There's a thing called Incapsula_resource....js that loads, and unzips, that seems to load all the rest, or not. I'd say it's a failure on the PTC end.

     

     

    M
    MartinHanak24-Ruby III
    24-Ruby III
    January 10, 2018

    Hi,

     

    download installation media and install local copy of HelpCenter.

      C
      cruf1-VisitorAuthorAnswer
      1-Visitor
      January 10, 2018

      Update 2 solutions:

      A second URL option is using HTTPS is faster:

      https://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/introduction%2Fabout_PTC_creo_help.html

       

      Or download installation media and install local copy of HelpCenter. (as Martin Hanák suggested). I agree this is possible but I need this to work for 350 engineers at my company and most of them will never install the help, the web site will get used often.

       

      I hope that PTC fixes the original URL as it is simpler and embedded into Creo.

      Chris

        R
        RandyJones20-Turquoise
        20-Turquoise
        January 10, 2018
        @cruf wrote:

        Update 2 solutions:

        A second URL option is using HTTPS is faster:

        https://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/introduction%2Fabout_PTC_creo_help.html

         

        Or download installation media and install local copy of HelpCenter. (as Martin Hanák suggested). I agree this is possible but I need this to work for 350 engineers at my company and most of them will never install the help, the web site will get used often.

         

        "Install" the help on your intranet web server and set the appropriate environment variables. This is what we do.

        Terms & ConditionsCookie settingsAccessibility statement