1-Visitor

Question

Document Search Returns error - None found

Forum|Forum|5 years ago
October 27, 2020
2 replies
3221 views

Document search returns error regardless of what I search for. See image below.

Why ?

eSupport Portal

12-Amethyst

@GC_9342786 Thanks for reporting the issue with us. We are aware of this issue and are working on the fixing.

I will invite you for verification once this is addressed.

Sorry for the inconvenience!

Thank you!

Jenny

5-Regular Member

5-Regular Member

The problem has been fixed and search is up and running again

1-Visitor

It happens to me every time I use the Search -

Sorry, something went wrong.

One or more resource files failed to load. Please try your query again.

I'm just looking for release notes for Integrity. Is there another path to them?

12-Amethyst

@JB_7313929 Search is up and running. Can you follow below steps to diagnose and bring Search back on your end?

uBlock Origin is Blocking Properly Access to Knowl... - PTC Community

1-Visitor

Thanks for the suggestions. I had been using Edge, should have mentioned that. The Search works in Chrome.

I was able to find the documentation that I needed through the Help Center link on the page https://www.ptc.com/en/support/refdoc.

The troubleshooting instructions suggest as the first step to clear the browser cache. I won't do that because I return to the same sites repeatedly throughout the day and use the cache for that instead of the laborious Favorites.