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PeterCaseCommunity Manager
Community Manager
June 22, 2026
Question

eSupport and Licensing Portal - intermittent access issues

  • June 22, 2026
  • 2 replies
  • 19 views

Sorry if you are currently impacted by access issues to eSupport.

We’re aware of intermittent login problems that may result in errors such as “User not found” , “Account Inactive” or login timeouts. Our teams are actively investigating and working to stabilise the service as quickly as possible.

If you encounter issues, please try again after a short interval - access will usually succeed on retry.

There is no need to follow any password reset flows.

We appreciate your patience and will share further updates as we have them.

Thank you, 

Peter.

      2 replies

      P
      PeterCaseCommunity ManagerAuthor
      Community Manager
      June 22, 2026

      Update: eSupport and Licensing Portal – Access Issues Resolved

      Thank you for your patience earlier.

      The intermittent access issues impacting eSupport and the Licensing Portal have now been fully resolved. The root cause was identified as elevated authentication traffic generated by a handful of internal systems, which has now been mitigated.

      Access and login services have stabilised, and users should no longer experience the errors previously reported.

      If you continue to encounter any issues, please let us know.

      Thank you again for your understanding,
      Peter.

        DomenicLaritz
        DomenicLaritz17-Peridot
        17-Peridot
        June 23, 2026

        At least I was having those login issues again this morning between 7:00 a.m. and 9:00 a.m. (CEST, UTC+02:00).
        However, the situation does seem to have stabilized now.

        Regards,
        Domenic

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