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eSupport how do I delete accounts for inactive accounts?
I manage eSupport access for my users, some of which have left the company. How do I remove these accounts from the eSupport account management list?
Thanks in advance.
Hi
If you click on the username you would like to remove, you should see a "Convert to Basic" option at the bottom of the user details page:
This removes the association between the user and your customer number, converting the user to a prospect account with PTC with no access to any paid services. If the user then moves to another company, they can change their details, including email address, and re-upgrade (provided they have their new company's PTC customer number and SCN|SON|Site#) . This way, they are able to retain their interactions as an individual in the PTC Community, as well as any certifications.
Please let me know if this helps,
Peter.
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