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3-Newcomer
August 19, 2024
Question

eSupport main page : Error while getting Active Requests.

  • August 19, 2024
  • 1 reply
  • 1201 views

Hello,

 

When I get to the eSupport main page I cannot see any of the cases I opened :

TFOA_2-1724078064029.png

 

When clicking on "View request history" another tab opens but I get the following error :

TFOA_1-1724078008215.png

Would someone have any clue on what is happening here?

 

Thank you very much

Best regards

1 reply

10-Marble
August 20, 2024

Hi @TFOA .

 

Could you please check if you still are facing this issue? If yes, we can connect to troubleshoot and fix it.

 

From our side, we are unable to reproduce it.

 

Best,

Ash