1-Visitor

Question

eSupport Portal site slow and often getting Server Error in '/' Application

Forum|Forum|7 years ago
December 11, 2018
31 replies
20890 views

Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. The login page typically takes 30 seconds+ to log in and I'm often getting server error messages like "Server Error in '/' Application" when I try to open case links.

eSupport Portal

10-Marble

It seems related to data collection. It connects to facebook.com and woopra.com at login. The communication with woopra.com takes by far the longest. I hope PTC will address this very bad performance soon.

10-Marble

Timing from Firefox2 minutes waiting for www.woopra.com to respond on requests.

Emeritus

Our web team have investigated and addressed the performance issues. Please let me know if you see any further issues with the performance.

Emeritus

@mfgpartner The eSupport Portal site was down briefly (for less than an hour) yesterday but full service has now been restored.

@bfrandsen I have opened an internal case with our web team to investigate the performance issues you described.

23-Emerald IV

@Heidi, you might want to review this thread as well: https://community.ptc.com/t5/Community-Feedback/12-1-Weekend-Maintenance/m-p/583731/highlight/true#M734

Emeritus

Thanks @TomU, I have made the team aware of your thread too.

14-Alexandrite

And today no search results returned. Only "Sorry, something went wrong."

PTC,

Any estimate when it will be operational again?

1-Visitor

Author

1-Visitor

Had to log in in front of a customer yesterday and it took 2 minutes.

Can't log in at all today.

22-Sapphire II

I got same error in IE try to use diferent explorer. Firefox or Chrome if it is possible.

In my casae I can login with Firefox but cant search :D.