Skip to main content
T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 8, 2018
Question

Help Pages Not Loading

  • February 8, 2018
  • 1 reply
  • 3135 views

Still struggling with help pages not loading.  The bar goes most of the way across and then just hangs. Forever.

 

Help Not Loading v2.PNG

 

One workaround is to use https instead of http, but most of the links in the knowledge base use http.

Help Not Loading v3.PNG

 

http://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/whats_new_pma/mbd-modificationcontrol.html?&art_lang=en&posno=1&q=modify_driving_dim_by_precision&source=search

 

Edit:  I think maybe there is some type of cross-domain blocking going on because the URL above loads instantly coming from community.ptc.com but hangs forever coming from the KB search results at support.ptc.com.

 

Scratch that.  Now it's not loading from either place.  Maybe this has more to do with the Akamai filtering PTC has in place...

    1 reply

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    February 9, 2018

     Tom,

     

    You need to use "https" in your link. Here it is: https://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/index.html#page/whats_new_pma/mbd-modificationcontrol.html

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    February 9, 2018

    But PTC isn't using https in the url returned from the KB search results.  I shouldn't have to manually alter every link they send out.  Using https is a band aid. I would prefer someone identify and fix the root issue.  Either fix the site so it works with http urls (like it used to) or alter the site so it only issues https urls.

    Terms & ConditionsCookie settingsAccessibility statement