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6 replies

TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

What's odd is that the help linked to Creo still goes to help.ptc.com (http://help.ptc.com/creo_hc/creo30_pma_hc/usascii/index.html) and it still works fine.

TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

Clicking one of the arrows yields this:

5-Regular Member
September 8, 2016

Tom Uminn‌ Thank you for bringing this to our attention - I am contacting the support team.

Best,

Toby

Community Manager
September 8, 2016

Hi Tom,

Thanks for reporting this. I've made contact with our Business Systems team and requested their urgent attention to it. Problem is reproduced in house and does indeed seem to be related to the recent move.

We'll have an update on this shortly.

TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

Thanks Peter Case.  I noticed a new theme was rolled out to eSupport portal today as well.  I do like that! 

5-Regular Member
September 8, 2016

** Update **

The issue has been fixed and the links are up to date.

Thanks again to Tom Uminn‌ for reporting it.

Best,

Toby

TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

Not for me.  At least not yet...

5-Regular Member
September 8, 2016

Is anyone else experiencing the same issue as Tom?  Things are working on my end.

23-Emerald III
September 8, 2016

It errors on my work internet, BUT on my phone, not through work wifi, it came up just fine.