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6 replies

T
23-Emerald IV
TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

What's odd is that the help linked to Creo still goes to help.ptc.com (http://help.ptc.com/creo_hc/creo30_pma_hc/usascii/index.html) and it still works fine.

T
23-Emerald IV
TomU23-Emerald IVAuthor
23-Emerald IV
September 8, 2016

Clicking one of the arrows yields this:

T
Tmetcalf5-Regular Member
5-Regular Member
September 8, 2016

Tom Uminn‌ Thank you for bringing this to our attention - I am contacting the support team.

Best,

Toby

P
PeterCaseCommunity Manager
Community Manager
September 8, 2016

Hi Tom,

Thanks for reporting this. I've made contact with our Business Systems team and requested their urgent attention to it. Problem is reproduced in house and does indeed seem to be related to the recent move.

We'll have an update on this shortly.

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    September 8, 2016

    Thanks Peter Case.  I noticed a new theme was rolled out to eSupport portal today as well.  I do like that! 

      T
      Tmetcalf5-Regular Member
      5-Regular Member
      September 8, 2016

      ** Update **

      The issue has been fixed and the links are up to date.

      Thanks again to Tom Uminn‌ for reporting it.

      Best,

      Toby

      T
      23-Emerald IV
      TomU23-Emerald IVAuthor
      23-Emerald IV
      September 8, 2016

      Not for me.  At least not yet...

      T
      Tmetcalf5-Regular Member
      5-Regular Member
      September 8, 2016

      Is anyone else experiencing the same issue as Tom?  Things are working on my end.

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      September 8, 2016

      It errors on my work internet, BUT on my phone, not through work wifi, it came up just fine.

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