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carnaud1-Visitor
1-Visitor
Mar 31, 2017 2:52 PM UTC
Solved

How can I have the list of requests opened for the last year ?

Hi,

I'm trying to obtain the list of all the requests that have been submitted from my company to the PTC support portal during the last year.

How can I get this list ?

I can't find any portlet that gives me more than the 20 last requests.

Thank you.

Christophe.

Pierre_MAnswer
5-Regular Member
Apr 3, 2017 6:30 AM UTC

Hi Christophe,

you can use the "track an existing case" link on the home tab, which will lead you to the "Case tracker" app which will allow you to search for "old" cases based on different criteria.

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4 replies

Pierre_M5-Regular MemberAnswer
5-Regular Member
Apr 3, 2017 6:30 AM UTC

Hi Christophe,

you can use the "track an existing case" link on the home tab, which will lead you to the "Case tracker" app which will allow you to search for "old" cases based on different criteria.

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    carnaud1-VisitorAuthor
    1-Visitor
    Apr 3, 2017 6:51 AM UTC

    Hi Pierre,

    Unfortunately, these criteria does not include a date for the search. Only the "old" cases for the past 6 months are loaded, but not for the past year.

    Is there any other way ?

    Christpohe.

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    Pierre_M5-Regular Member
    5-Regular Member
    Apr 3, 2017 1:33 PM UTC

    Christophe, you have to pick the advanced tab which offers a date range criteria

    03-Apr-17 3-31-00 PM.png

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