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carnaud1-Visitor
1-Visitor
March 31, 2017
Solved

How can I have the list of requests opened for the last year ?

  • March 31, 2017
  • 1 reply
  • 4971 views

Hi,

I'm trying to obtain the list of all the requests that have been submitted from my company to the PTC support portal during the last year.

How can I get this list ?

I can't find any portlet that gives me more than the 20 last requests.

Thank you.

Christophe.

Best answer by Pierre_M

Hi Christophe,

you can use the "track an existing case" link on the home tab, which will lead you to the "Case tracker" app which will allow you to search for "old" cases based on different criteria.

1 reply

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Pierre_M5-Regular MemberAnswer
5-Regular Member
April 3, 2017

Hi Christophe,

you can use the "track an existing case" link on the home tab, which will lead you to the "Case tracker" app which will allow you to search for "old" cases based on different criteria.

    C
    carnaud1-VisitorAuthor
    1-Visitor
    April 3, 2017

    Hi Pierre,

    Unfortunately, these criteria does not include a date for the search. Only the "old" cases for the past 6 months are loaded, but not for the past year.

    Is there any other way ?

    Christpohe.

    P
    Pierre_M5-Regular Member
    5-Regular Member
    April 3, 2017

    Christophe, you have to pick the advanced tab which offers a date range criteria

    03-Apr-17 3-31-00 PM.png

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