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M
MB_107500091-Visitor
1-Visitor
January 29, 2024
Question

How do I open a support case for Codebeamer?

  • January 29, 2024
  • 3 replies
  • 2345 views

I have no path to do so.

3 replies

A
AshRam10-Marble
10-Marble
January 29, 2024

Hi @MB_10750009 ,

 

Thank you for your question. You may open a support case for Codebeamer using this link: Open a Support Case | PTC.

 

Best,

Ash

M
MB_107500091-VisitorAuthor
1-Visitor
January 29, 2024

The only option I have is for MathCAD.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 30, 2024

"Contacting Technical Support": https://support.ptc.com/help/codebeamer/r2.1/en/#page/codebeamer/user_guide/about_the_userguide.html#

P
PeterCaseCommunity Manager
Community Manager
January 30, 2024

Hi @MB_10750009 , it looks like there was a last step needed to verify your PTC Web Account. Usually this is done by clicking the verify link in the email you receive after registering.

I've gone in and verified your account just now so you should be all set. 

 

For other Codebeamer customers looking for help with the transition to PTC's Online tools, PTC sent out a series of emails with the steps to follow starting in September. 

We won't have reached everyone we would have liked to with this communication, so I've attached a PDF copy to this thread for reference (please read from the bottom). 

See also this direct link to the FAQ  / step-by-step: www.ptc.com/support/go/Codebeamer-Integration-FAQ 

 

Thank you, 

Peter. 

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