How to get rid of notifications shown on support.ptc.com page

Forum|Forum|6 years ago
November 13, 2019
4 replies
11504 views

On the top of support.ptc.com some notifications are display - see below.

A few weeks ago it was enough to click on the cross and the notifications disappeared permanently. Now they reappear after window refresh.

Does anybody know how to get rid of these notifications ?

Thanks for any comment 🙂

Other

Best answer by MartinHanak

Time 22-Nov-2019 6:45 CET (Prague)

Problem with permanent Alerts display has been solved.

T

TomU

23-Emerald IV

I have the same problem too. No matter how many time I click the "x", they keep coming back. I think clearing the browser's cache, downloads, history, etc. might help, but I really don't want to erase that stuff...

T

TomU

23-Emerald IV

I just tried with Firefox. Clicked the "X" to remove them all, then logged out of support. As soon as I logged back in (never closed the browser), they all came back. Ugh. @Heidi, any suggestions?

Marco Tosin

21-Topaz I

The same happens to me for all browsers

Marco

M

MartinHanak

Author

24-Ruby III

@Jaime_Lee

please can you suggest who can I contact to report the issue ?

T

TomU

23-Emerald IV

I tried contacting Heidi directly but her email bounced making me think she's no longer with PTC. I'm not sure who else is monitoring the eSupport area here on the community...

J

Jaime_Lee

Community Manager

@TomU you are correct, Heidi has moved on. I will send an internal note to her team, and see if someone can reply to this thread. @MartinHanak Thank you for tagging me!