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dlucy5-Regular Member
5-Regular Member
November 13, 2024
Solved

How to upload multiple large files to a support case when using SFTP

  • November 13, 2024
  • 1 reply
  • 1502 views

https://www.ptc.com/en/support/customer-support-guide/processes-assisted-technical-support/providing-data-for-a-case

 

When a support case needs to receive large files we need to use SFTP from the link above.  However how are we supposed to upload multiple files using this method.  The format C123456.zip doesn't allow for a second upload to the same support case.  Can you suggest how this should be done?

Would C123456.v1.zip, C123456.v2.zip ... be the correct approach - will this work?  If not what should we use?

Best answer by PeterCase

Hi @dlucy , 

Yes, enumerating the files as you have suggested will enable a transfer of multiple files to the same case via our SFTP server. Here's an example: 

PeterCase_0-1731511593457.png

Thank you, 

Peter.

 

1 reply

P
PeterCase17-PeridotAnswer
17-Peridot
November 13, 2024

Hi @dlucy , 

Yes, enumerating the files as you have suggested will enable a transfer of multiple files to the same case via our SFTP server. Here's an example: 

PeterCase_0-1731511593457.png

Thank you, 

Peter.

 

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