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SS_102341471-Visitor
1-Visitor
October 18, 2022
Solved

I cannot open a new PTC case since my account was changed 2 weeks ago

  • October 18, 2022
  • 1 reply
  • 1994 views

I work for Sconce and we have several Customers that I cannot service until my account is returned to its previous state, currently someone at PTC chnaged my account so that it looks like I am working for one of our Customers (ABS shipping) it wil be two weeks wed since this was changed and I have contacted the person on the case who requested it to be chnaged but nothing has been done yet

Best answer by PeterCase

Hello @SS_10234147 , 

I took a look at your account and notice that a member of our Systems team brought you back in under Sconce earlier today. 

Please let us know in case there's anything still amiss.

Thank you, 

Peter Case.

1 reply

P
PeterCaseCommunity ManagerAnswer
Community Manager
October 18, 2022

Hello @SS_10234147 , 

I took a look at your account and notice that a member of our Systems team brought you back in under Sconce earlier today. 

Please let us know in case there's anything still amiss.

Thank you, 

Peter Case.

    S
    SS_102341471-VisitorAuthor
    1-Visitor
    October 19, 2022

    Thanks, my PTC account is now working again and I can open Cases

    Steve

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