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t_ngo1-Visitor
1-Visitor
Nov 30, 2016 1:49 PM UTC
Question

I do not have access rights to a case I opened

I opened cases for licensing, received email confirmation, but when I use the case tracker I do not have access to the case.

    4 replies

    TomU
    TomU23-Emerald IV
    23-Emerald IV
    Nov 30, 2016 3:58 PM UTC

    I literally just got off the phone with PTC about how cases are showing up.  Are you saying you don't see the case listed or you see it but can't view it due to permissions issues?

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    TomU
    TomU23-Emerald IV
    23-Emerald IV
    Nov 30, 2016 4:01 PM UTC

    On the case tracker page, cases opened by you and cases opened by your company only show technical support cases.  They do not show license management cases.  To see these you need to navigate to the advanced tab and select license management.

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    Pierre_M5-Regular Member
    5-Regular Member
    Dec 1, 2016 11:13 AM UTC

    Sandy Denham‌,

    Did Tom's answer solve your issue or do you need further assistance?

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      t_ngo1-VisitorAuthor
      1-Visitor
      Dec 1, 2016 1:19 PM UTC

      yes, thank you

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