Skip to main content
T
t_ngo1-Visitor
1-Visitor
November 30, 2016
Question

I do not have access rights to a case I opened

  • November 30, 2016
  • 3 replies
  • 2992 views

I opened cases for licensing, received email confirmation, but when I use the case tracker I do not have access to the case.

    3 replies

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    November 30, 2016

    I literally just got off the phone with PTC about how cases are showing up.  Are you saying you don't see the case listed or you see it but can't view it due to permissions issues?

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    November 30, 2016

    On the case tracker page, cases opened by you and cases opened by your company only show technical support cases.  They do not show license management cases.  To see these you need to navigate to the advanced tab and select license management.

    P
    Pierre_M5-Regular Member
    5-Regular Member
    December 1, 2016

    Sandy Denham‌,

    Did Tom's answer solve your issue or do you need further assistance?

      T
      t_ngo1-VisitorAuthor
      1-Visitor
      December 1, 2016

      yes, thank you

        Terms & ConditionsCookie settingsAccessibility statement