Intelligent Case Logger introduced for Servigistics Products

Just a few lines to let you know that we've recently added the following Products to our scope for the Dylan "Intelligent Knowledge Agent" when opening cases:

• Servigistics BI Insight
• Servigistics Click Parts Planning
• Servigistics Connected Field Service
• Servigistics Connected Service Parts Management
• Servigistics Field Service Management
• Servigistics InService
• Servigistics InService MRO Content
• Servigistics Mobility
• Servigistics Parts Planning
• Servigistics Pricing
• Servigistics Remote Service
• Servigistics Service Logistics
• Servigistics Service Network Management
• Servigistics Service Network Visibility

These products were not initially included when we first introduced the feature last November, as we did not have a sufficient number of articles to reach a minimum predict rate.

This no longer being the case, your experience when logging cases will change slightly. Please see this blog and embedded video for details.