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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
January 21, 2020
Question

Is PTC closed today???

  • January 21, 2020
  • 1 reply
  • 1692 views

Just opened a case and received this:

TomU_0-1579638272289.png

 

It's 3:30 in the afternoon and not a holiday (as far as I know.)  Is this a bug or is PTC actually closed today?

    1 reply

    P
    PeterCaseCommunity Manager
    Community Manager
    January 27, 2020

    Hi Tom,

    Sorry to see you've encountered this issue during regular business hours. Our teams were available at that time and I saw that they did pick the case up and got in touch with you that day.

    Our internal debugging revealed the root cause: an empty callcenter value at the time you logged the case:

     

    PeterCase_0-1580132727727.png

     

    We're checking the mappings which determine this value (there are many), and will address the issue at source. I'll respond again to confirm, once complete.

    Thanks,

    Peter.

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