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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
March 17, 2017
Question

KB Article Feedback

  • March 17, 2017
  • 3 replies
  • 4489 views

What is the right way to provide feedback on a knowledge base article when the widget is no longer visible?

I have an article I commented on and tech support updated, but they actually broke it worse than before.  Since I've already commented once, the widget is no longer visible.  I really don't want to go through the effort of creating a case.  Any ideas?

(Heidi Khetani?)

    3 replies

    B
    BenPerry15-Moonstone
    15-Moonstone
    March 17, 2017

    Great minds think alike.

    About an hour ago I submitted feedback "poor grammar in document title." for CS258527.  Response time is getting better because someone has already attempted to fix it.  However, that person still has some bad grammar.

    They changed it from:

    "Why does Facet Search dont show simple string attributes which have no constaints defined on PartsLink 11.0 ?" to

    "Why does Facet Search Result page don't show string attributes without constaints on PartsLink 11.0 ?".

    There is still poor grammar.  Specifically "don't show".  Also, I now notice that the word "constraints" is spelled wrong in both the previous version and the new updated version.

    But coming back to Tom's question ... I cannot re-submit feedback.  I tried a different browser.  It must be tied to our user account.  Maybe after 5 or 10 days it expires and we can provide feedback again.

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    March 17, 2017

    I can confirm that, some months ago, I saw the same behavior after I wrote a comment to an article.

    Only after some days I've been able to wrote another comment.

    Marco
    H
    Heidi5-Regular Member
    5-Regular Member
    March 17, 2017

    Tom Uminn‌ As Ben Perry suggested, the behaviour is tied to your account. The article Feedback widget disappears after you have provided feedback for the article. It is available again after 24hours.

      T
      23-Emerald IV
      TomU23-Emerald IVAuthor
      23-Emerald IV
      March 17, 2017

      Is there a way to force it to come back?  (Clear cookies, temp files, forced reload, etc.)  Is this managed locally or on the server side?

        H
        Heidi5-Regular Member
        5-Regular Member
        March 17, 2017

        Tom Uminn‌ this is managed server-side and cannot be forced to appear again.

        T
        23-Emerald IV
        TomU23-Emerald IVAuthor
        23-Emerald IV
        March 17, 2017

        The email response that is sent out says this:

        Please review it when you can and should you have any additional comments regarding this article, please submit them using the 'Was this document helpful?' widget on the article. Please note that replies to this email address will not be monitored.

        Unfortunately the widget is no longer available.  It's really too bad that we can't just directly reply to the email.  It would make things so much simpler.

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