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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
September 15, 2020
Question

KB Articles - Excessive Whitespace

  • September 15, 2020
  • 2 replies
  • 1964 views

I'm noticing today that many of the knowledge base articles now have huge sections of white space in them.  Not sure what changed, but want to make sure someone is aware.

 

TomU_0-1600184195012.png

https://www.ptc.com/en/support/article/CS298379

    2 replies

    P
    Pierre_M5-Regular Member
    5-Regular Member
    September 15, 2020

    Thanks @TomU  for reporting this. We updated the backend of our knowledge base last month so this might be the root cause of the problem.

    I'll look into it !

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    September 15, 2020

    @Pierre_M,

    It seems to have something to do with the length of the article.

     

    Here's another one:  https://www.ptc.com/en/support/article/CS265337

     

    TomU_0-1600191380416.png

     

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