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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
December 17, 2021
Question

KB Search Results Issue - Missing Articles

  • December 17, 2021
  • 1 reply
  • 2576 views

Something is going on with the knowledge base search results where links to articles are appearing before the articles are (apparently) made publicly available.  See pictures below.

 

TomU_0-1639749139187.png

 

TomU_2-1639749203471.png

TomU_3-1639749218173.png

TomU_4-1639749247806.pngTomU_5-1639749262940.png

Every one of these articles leads to this:

TomU_1-1639749180277.png

    1 reply

    R
    RomainGarcia16-Pearl
    16-Pearl
    December 17, 2021

    Many thanks @TomU  to report this issue.

    We will look into why these documents are not found and revert back to you with an update as soon as possible.

    Thanks!

    Romain

      T
      23-Emerald IV
      TomU23-Emerald IVAuthor
      23-Emerald IV
      December 17, 2021

      @RomainGarcia,

      I'm assuming they're not publicly visible because Windchill 12.1 hasn't been released yet.  Assuming that's correct, the search engine probably needs to be adjusted to not index or return results for any articles that are not publicly visible.

      R
      RomainGarcia16-Pearl
      16-Pearl
      December 20, 2021

      Hi @TomU , 

       

      Indeed the files were not supposed to be indexed by the search engine. They will be available as soon as 12.1 is released.

       

      Wish you the best for the end of this year.

       

      Romain

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