23-Emerald IV

Solved

Knowledge Base Search Issues

Forum|Forum|5 months ago
November 10, 2025
2 replies
482 views

I'm trying to troubleshoot some issues today and it seems like most of the support articles are missing from the KB search results. I suspect maybe a search index issue, but not sure. I just know it's making it really hard to find solutions. I'm resorting to other search engines, but even those seem to be finding only a subset of what used to be there.

Simple example. This should return dozens, if not hundreds of support articles:

Best answer by PeterCase

Hi @TomU and @DomenicLaritz ,

We identified root cause and addressed this now. It was indeed an issue with our connection to the CRM which impacted the knowledge base articles.

Thanks for highlighting this,

Peter.

16-Pearl

I can confirm the problem described by @TomU! As of today, the KB articles are missing from the search results. ☹️

Community Manager

Answer

Community Manager

Hi @TomU and @DomenicLaritz ,

We identified root cause and addressed this now. It was indeed an issue with our connection to the CRM which impacted the knowledge base articles.

Thanks for highlighting this,

Peter.

Author

23-Emerald IV

Thanks!