23-Emerald IV

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Knowledge Base Search Issues

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I'm trying to troubleshoot some issues today and it seems like most of the support articles are missing from the KB search results. I suspect maybe a search index issue, but not sure. I just know it's making it really hard to find solutions. I'm resorting to other search engines, but even those seem to be finding only a subset of what used to be there.

Simple example. This should return dozens, if not hundreds of support articles:

PeterCaseAnswer

Community Manager

Hi @TomU and @DomenicLaritz ,

We identified root cause and addressed this now. It was indeed an issue with our connection to the CRM which impacted the knowledge base articles.

Thanks for highlighting this,

Peter.

17-Peridot

I can confirm the problem described by @TomU! As of today, the KB articles are missing from the search results. ☹️

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Community Manager

Answer

Community Manager

Hi @TomU and @DomenicLaritz ,

We identified root cause and addressed this now. It was indeed an issue with our connection to the CRM which impacted the knowledge base articles.

Thanks for highlighting this,

Peter.

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23-Emerald IV

Thanks!

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