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5-Regular Member
February 3, 2022
Question

License Management Access Issue in the Partner Account

  • February 3, 2022
  • 1 reply
  • 1371 views

Dear Sir /Madam

Customer Account Number : 606037

Customer Name : SARALA ADVANCETECH PVT. LTD.

 

I am able to access in the following link 

https://www.ptc.com/en/support/my-web-account/my-profile?&msg=1

 

But after logged IN I am not able access the 

Manage and Monitor Software---->>License Management

Please check and confirm.

 

Thanks & Regards

 

Vivek Chanpura

Sarla Advantech Pvt. Ltd

vivek.chanpura@ats-global.com

 

1 reply

24-Ruby III
February 3, 2022

 Hi,

 

Try to use - "Web Account Case Logger" form, here: https://support.ptc.com/support/feedback/web-account.htm