Skip to main content
Rocko
Rocko19-Tanzanite
19-Tanzanite
February 6, 2019
Solved

Login problem when viewing articles

  • February 6, 2019
  • 1 reply
  • 7672 views
When I am not logged in and view an article, there is the "Please Log In to view the full article" link at the bottom. When I click this and log in, (Loginpage URL is https://www.ptc.com/en/support/login?returnurl=https://www.ptc.com/en/support/article?source=subscription&n=CS287459, so it contains the article number) I get a message ""Sorry. Article was not found. Here are some options:". (The URL here is just https://www.ptc.com/en/support/article?source=subscription) I use browser>back to get around this, but obviously the redirection is broken somewhere. Tested with Firefox and Chrome.
Best answer by Heidi

Good news! this issue has been fixed so now you will see the article as expected.

1 reply

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 6, 2019

I just had this same problem happen and it's fully reproducible.  It looks like the issue is with the redirect after logging in.  The original article is getting stripped from the URL and just left with this:

https://www.ptc.com/en/support/article?source=subscription

 

If you use the back button in the browser (or re-click the original link), the article will load fine.

 

Maybe @Heidi can take a look at this...

H
Heidi5-Regular Member
5-Regular Member
February 7, 2019

Hello  @Rocko  and @TomU , thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

 

Rocko
Rocko19-TanzaniteAuthor
19-Tanzanite
April 16, 2019

@Heidi, could you give an update on this? Two months have passed and I still have the problem. Thanks Roman

Terms & ConditionsCookie settingsAccessibility statement