Skip to main content
S
21-Topaz I
STEVEG21-Topaz I
21-Topaz I
December 12, 2017
Solved

Manage Your PTC eNews & Alerts Preferences problem

  • December 12, 2017
  • 2 replies
  • 7706 views

On PTC's site if I go to Support > Sign up for Technical Alerts the Summary tab states "You will not receive any Subscription Emails as you have checked Suspend Delivery box on Preferences tab."  When I go to the Preferences tab the page is blank.  How do I get this fixed?  I can't find a way on PTC's site to contact them about it.PTC_Prefs.JPG

    Best answer by PeterCase

    @TomU, @STEVEG

    The issue is solved now on production. Please let us know in case you continue to see any issues.

    Thanks,

    Peter.

    2 replies

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    December 12, 2017

    Looks like it has something to do with this.  It only appears on the pages that don't load properly.

    Support Pages Not Loading.png

    S
    21-Topaz I
    STEVEG21-Topaz IAuthor
    21-Topaz I
    December 12, 2017

    I have it on several of the tabs too.

     

    It is the same in IE and Chrome.

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    December 12, 2017

    I sent an email to a couple of internal contacts at PTC.  I'll let you know if I hear anything.

      Terms & ConditionsCookie settingsAccessibility statement