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ZC_82935061-Visitor
1-Visitor
Aug 27, 2020 12:28 AM UTC
Question

My account has a problem

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.

    2 replies

    VladimirN24-Ruby IV
    24-Ruby IV
    Aug 27, 2020 6:56 AM UTC

    "Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm

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    PeterCaseCommunity Manager
    Community Manager
    Aug 27, 2020 6:20 PM UTC

    Hi @ZC_8293506 ,

    Checking your User Account information, you don't currently have the "Log Cases" access. Your Online Supervisor should be able to add the necessary privilege.

    Best regards,

    Peter.

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