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Rocko
Rocko19-Tanzanite
19-Tanzanite
November 13, 2020
Solved

"Navigation menu has moved" is very annoying

  • November 13, 2020
  • 3 replies
  • 4782 views

Hi, for me the popup window notification that the menu has changed on support.ptc.com is coming up on each new screen/page that I open, especially in private mode (firefox).

As this is a modal dialog it required to click it to go away. This is very distracting. Please fix.

Best answer by PeterCase

Hi @Rocko,

Thanks for making us aware of how this would impact users working in private mode. Any browser which has local storage disabled will exhibit the same. We've just pulled the "Navigation has moved" pop-up and replaced with a carousel item on the home page which has a link to the new nav info and feedback page.

Users can dismiss this to free up space, once read.

Peter.

3 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
November 13, 2020

I'm also using Firefox but not in private mode.  It seems to take two 'Close' events to make it 'stick'.

 

TomU_0-1605277119065.png

 

Rocko
Rocko19-TanzaniteAuthor
19-Tanzanite
November 13, 2020

I'm working on a shared customer machine, so I have to rely on private mode.

The dialog should be closable by clicking jsut somewhere, not just "close", this would make it much less intrusive.

 

It seems not to be tied to the account, so when I logon from a new machine, I get it again, even without private mode.

This is as bad as the "Welcome to our new search" dialog I get every single time when searching support db.

 

One would expect people have slowly become familiar with the "new" search, after clicking the dialog away for two years.

P
PeterCaseCommunity Manager
Community Manager
November 13, 2020

@Jenny, could you please review and prioritise this feedback from @Rocko ? Storing the "Welcome to Search" dismiss action per-user and on the PTC side, instead of the browser, would resolve this.

Many thanks,

Peter.

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    November 13, 2020

    I just tried Brave.  The 'Close' Seems to be sticking okay there, even with cookies not accepted.

     

    TomU_1-1605278336463.png

     

    This seems kind of creepy though:

    TomU_0-1605278323423.png

    TomU_2-1605278434503.png

     

    P
    PeterCaseCommunity ManagerAnswer
    Community Manager
    November 13, 2020

    Hi @Rocko,

    Thanks for making us aware of how this would impact users working in private mode. Any browser which has local storage disabled will exhibit the same. We've just pulled the "Navigation has moved" pop-up and replaced with a carousel item on the home page which has a link to the new nav info and feedback page.

    Users can dismiss this to free up space, once read.

    Peter.

      Rocko
      Rocko19-TanzaniteAuthor
      19-Tanzanite
      November 13, 2020

      Thanks Peter!

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