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T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
August 1, 2022
Question

New KB Article Feedback Widget

  • August 1, 2022
  • 1 reply
  • 4357 views

The new KB article feedback widget at the bottom of the page needs some cleanup.

  1. I'm guessing 'AFwidget_Label_Dismiss' is not the intended button name.
  2. 'Top' is positioned off the bottom of the page. (Look at the bottom right corner.)

TomU_0-1659384712171.png

 

1 reply

olivierlp
olivierlpCommunity Manager
Community Manager
August 2, 2022

Thanks for the note. We are looking into this. 

Olivier
T
23-Emerald IV
TomU23-Emerald IVAuthor
23-Emerald IV
August 2, 2022

@olivierlp,

I sort of wish 'Something is wrong in this article' just said 'Provide Feedback' instead.  It leaves one unsure how to proceed when trying to provide feedback or additional information, but nothing is actually wrong with the article.  An article can be incomplete or improved without necessarily being wrong.

    C
    cmorel-213-Aquamarine
    13-Aquamarine
    August 2, 2022

    @TomU 

    Thanks a lot for the suggestion and feedback. We are actually looking at improving our Article Feedback widget. We are currently running an AB testing with a new variation  with the following 2 options: This is what I needed / This article needs improvement. The experience you have with the widget is indeed not the expected one (you should only see the "dismiss" option) instead of 'AFwidget_Label_Dismiss' and Top. the issue is being handled by the team in charge of the Article Feedback Widget. Thanks.

    Camille 

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