Skip to main content
Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
October 28, 2025
Solved

No daily messages from PTC support

  • October 28, 2025
  • 1 reply
  • 342 views

Hi @PeterCase 

the last daily message from support arrived last Friday.

 

Yesterday and today, nothing, not even to my colleagues at work.

 

Has anyone else encountered the same problem?

 

Best answer by PeterCase

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards, 

Peter. 

1 reply

P
PeterCase17-PeridotAnswer
17-Peridot
October 28, 2025

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards, 

Peter. 

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz IAuthor
    21-Topaz I
    October 28, 2025

    Thanks a lot @PeterCase 

     

    Marco
    Terms & ConditionsCookie settingsAccessibility statement