Skip to main content
MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
October 28, 2025
Solved

No daily messages from PTC support

Hi @PeterCase 

the last daily message from support arrived last Friday.

 

Yesterday and today, nothing, not even to my colleagues at work.

 

Has anyone else encountered the same problem?

 

PeterCaseAnswer
Community Manager
October 28, 2025

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards, 

Peter. 

View in thread

2 replies

PeterCaseCommunity ManagerAnswer
Community Manager
October 28, 2025

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards, 

Peter. 

Translate
    MarcoTosin
    MarcoTosin21-Topaz IIAuthor
    21-Topaz II
    October 28, 2025

    Thanks a lot @PeterCase 

     

    Translate
    Marco
    Terms & ConditionsAccessibility statement