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MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
Jan 12, 2022 10:27 AM UTC
Solved

No new mail from support since last Monday

I wanted to report that it's been more than two days since I received the last daily email from PTC support.

 

    PeterCaseAnswer
    Community Manager
    Jan 12, 2022 12:02 PM UTC

    Hi @Marco_Tosin  and @Chris3, 

    Thanks for letting us know there is a problem here. We've investigated and all customers with subscriptions will have been impacted since Saturday 8th Jan.

    The jobs are currently backed up with the cron server consuming high CPU.

    The systems team will restart shortly so emails will start to flow again soon. It may take a day or so for all queues to be fully processed, and we'll run a root cause / prevention investigation to avoid reoccurence.

    Peter.

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    5 replies

    Chris3
    Chris321-Topaz I
    21-Topaz I
    Jan 12, 2022 11:35 AM UTC

    Same here

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    PeterCaseCommunity ManagerAnswer
    Community Manager
    Jan 12, 2022 12:02 PM UTC

    Hi @Marco_Tosin  and @Chris3, 

    Thanks for letting us know there is a problem here. We've investigated and all customers with subscriptions will have been impacted since Saturday 8th Jan.

    The jobs are currently backed up with the cron server consuming high CPU.

    The systems team will restart shortly so emails will start to flow again soon. It may take a day or so for all queues to be fully processed, and we'll run a root cause / prevention investigation to avoid reoccurence.

    Peter.

    Translate
      MarcoTosin
      MarcoTosin21-Topaz IIAuthor
      21-Topaz II
      Jan 14, 2022 9:03 AM UTC

      Hi @PeterCase ,
      I received the first email from support this morning.

       

      Thanks

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      Marco
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