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R
RM_107572253-Newcomer
3-Newcomer
March 14, 2024
Solved

Not able to raise a PTC Case

  • March 14, 2024
  • 2 replies
  • 2687 views

I am not able to raise a PTC case as it is showing only Mathcad as an option under the Support Assistant title. Requires further dropdown options related to PDM. 

Best answer by PeterCase

Hi @RM_10757225 , 

It looks like your web account was not upgraded yet. Could you try the "Upgrade My Web Account" option and let us know if you have full access to open cases on any product then ? 

PeterCase_0-1710407075792.png

You'll need your customer number and one other piece of proprietary information for your account (SCN | SON | Site#). If you don't have these, please work with the contact(s) at your company who manage the PTC contract.

Thank you, 

Peter. 

2 replies

P
PeterCase17-PeridotAnswer
17-Peridot
March 14, 2024

Hi @RM_10757225 , 

It looks like your web account was not upgraded yet. Could you try the "Upgrade My Web Account" option and let us know if you have full access to open cases on any product then ? 

PeterCase_0-1710407075792.png

You'll need your customer number and one other piece of proprietary information for your account (SCN | SON | Site#). If you don't have these, please work with the contact(s) at your company who manage the PTC contract.

Thank you, 

Peter. 

    J
    JB_81704211-Visitor
    1-Visitor
    April 4, 2024

    A license server was accidentally retired. I would like assistance. Is there a phone number I can call and ask questions ?

     

    P
    PeterCase17-Peridot
    17-Peridot
    April 4, 2024

    Hi @JB_8170421, it looks like you were able to open a case today and our engineer Dhiraj is assigned to work with you on this. The toll free numbers to reach our support teams in all regions are available in the Contact section of our Customer Support Guide here: PTC Customer Support Engagement Guide | PTC 

    Thank you. 

    Peter.

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