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IS_95633981-Visitor
1-Visitor
August 27, 2020
Question

Online Supervisor

  • August 27, 2020
  • 1 reply
  • 1295 views

How do I found out the online supervisor for our account?  

My account has not been given the licence admin/download privileges yet although it was already upgraded to be a live support OU account.

 

The accounts supervisor at the OU needs to grant these privileges to this account, but I don't know who it is?

    1 reply

    P
    PeterCaseCommunity Manager
    Community Manager
    August 27, 2020

    Hi @IS_9563398, please log into ptc.com/support, click your name in the top right corner, then navigate Manage My Web Account > eSupport Settings. You should see an "Online Supervisors" section there with the email address(es) of your Online Supervisor(s).

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