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Rocko
Rocko19-Tanzanite
19-Tanzanite
April 18, 2019
Solved

"open a case with PTC Cloud Services?" defaults to yes

  • April 18, 2019
  • 2 replies
  • 3464 views
The newly introduced question "Do you want to open a case with PTC Cloud Services?" when opening a new case defaults (in my case) to YES. I think the default should be NO, as this is the majority of cases. Any thoughts?
    Best answer by Heidi

    @Rocko the option to open a case with PTC Cloud Services was introduced alongside Dylan a couple of years back. It is only shown to customers with one or more managed services SCNs and by default is set to yes.

    2 replies

    H
    Heidi5-Regular MemberAnswer
    5-Regular Member
    April 23, 2019

    @Rocko the option to open a case with PTC Cloud Services was introduced alongside Dylan a couple of years back. It is only shown to customers with one or more managed services SCNs and by default is set to yes.

    Rocko
    Rocko19-TanzaniteAuthor
    19-Tanzanite
    April 23, 2019
    Okay, but there must've been recent changes, as I (as an PTC employee) didn't have this before until recently. But if it doesn't change anything for my cases, I don't mind - I just wondered if they may end up in the wrong queue.
    DomenicLaritz
    DomenicLaritz16-Pearl
    16-Pearl
    April 29, 2019

    I agree with @Rocko, I always deactivate the checkbox when creating a new case.

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