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Jenny12-Amethyst
12-Amethyst
Oct 27, 2020 9:35 AM UTC
Question

Portal Search is not returning results, October 27th

PTC's Search Tool is currently returning error message of "Sorry, something went wrong." Therefore, customers are unable to conduct the normal Search activities. Our Systems team is aware, and working top priority to resolve this issue.

We apologize sincerely for the inconvenience and will update once this is addressed.

4 replies

Jenny12-AmethystAuthor
12-Amethyst
Oct 27, 2020 11:08 PM UTC

The problem has been fixed and search is up and running again

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    SD_96618191-Visitor
    1-Visitor
    Nov 6, 2020 6:42 PM UTC

    error ptc.JPG

    Issue still exists for me when searching Technical Support. See picture above for details. 

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    Jenny12-AmethystAuthor
    12-Amethyst
    Nov 9, 2020 4:03 AM UTC

    @SD_9661819 

    Based on previous occurrences, some other things aside browser type and cache can cause this issue. Search is currently UP and not reporting any issues.

    Can you follow the steps in the community post to diagnose first?

    thanks,

    Jenny

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