Proactive Support Recommendations - Links Don't Work

Forum|Forum|9 years ago
April 3, 2017
2 replies
6157 views

Each day I receive an email with from PTC with content based on my subscription preferences. The top of this email includes a section called "Proactive Support: Windchill". In this section there are multiple recommendations, each with a unique ID that looks like it should lead directly to each specific recommendation. Unfortunately, all of these links simply lead to the Creo Performance Advisor main page.

https://support.ptc.com/apps/jump/ssl/auth/Recommendation.jsp?Name=R-0007894

Do these links work correctly for anyone else? Is there a quick way to get to each of these specific recommendations without having to manually comb through all of the recommendations for every single Windchill server?

D

dschenken

1-Visitor

The behavior looks like a default for getting a request the web server doesn't understand. I would guess from the /ssl/auth/ section that it expects you to be logged in somehow, but doesn't take you to the login so the server fails over to the other page.

When I try, it does take me to the login page, then fails (because I don't have maintenance), but takes me to a page indicating the correct recommendation and tells me I don't deserve to see it.

"Your account does not have access to Recommendation R-0007894."

T

TomU

Author

23-Emerald IV

Yes, one would definitely need to be logged in. These are customer specific recommendations. Once logged in the URL just redirects to https://support.ptc.com/Thingworx/Runtime/index.html. Not sure why it won't go straight to the actual recommendation...