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Rocko
19-Tanzanite
July 6, 2023
Solved

Product help links became unreadable

  • July 6, 2023
  • 1 reply
  • 3258 views

I've noticed this with others in the last days that when they share links from PTC Thingworx Help, the links now contain some encoded ID and basically become unreadable. It doesn't happen to me, might be a browser thing. The links they have look like this:

 

https://support.ptc.com/help/thingworx/platform/r9/en/?_gl=1*19yh7tx*_ga*MjE5MzAzNTI0LjE2NzQwNTk5Mjg.*_ga_1QBT6P6HR1*MTY4ODU3MDg3MS4xMzkuMS4xNjg4NTcwOTA3LjAuMC4w*_ga_CBN5QVB9VJ*MTY4ODU3MDg4NS4yNS4xLjE2ODg1NzA5MDcuMC4wLjA.#page/ThingWorx/Help/Installation/DeploymentArchitecture/thingworx_deployment_architectures.html#

 

(for me it still looks like this:

https://support.ptc.com/help/thingworx/platform/r9/en/#page/ThingWorx/Help/Installation/DeploymentArchitecture/thingworx_deployment_architectures.html#)

 

It's quite inconvenient to share those long links, plus there is the question if this code contains private data about their session or user. Anyone knows what's going on there?

 

Best answer by TomU

It was an intentional change by PTC to track site usage.  Hopefully they will do something different in the future.

You can read an official response here:  Re: Clean Up Supprt URLs - PTC Community

1 reply

TomU23-Emerald IVAnswer
23-Emerald IV
July 6, 2023

It was an intentional change by PTC to track site usage.  Hopefully they will do something different in the future.

You can read an official response here:  Re: Clean Up Supprt URLs - PTC Community

Rocko
Rocko19-TanzaniteAuthor
19-Tanzanite
July 6, 2023

Thanks! I hope there will be an update...