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TomazJeras12-Amethyst
12-Amethyst
July 20, 2026
Solved

PTC eSupport Knowledge search does not return any knowledge base articles (CSs)

Does any else has same problem? Just documentation and community results are found.

 

vnamboodheriAnswer
Community Moderator
July 20, 2026

Hi ​@TomazJeras,

I am pleased to inform you that the issue has been resolved. Kindly try searching on the Knowledge base again, and please let us know if you encounter any issues.

Best regards,

Thanks,
Vivek N
Community Moderation Team 

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4 replies

TomazJeras12-AmethystAuthor
12-Amethyst
July 20, 2026

Direct access to the articles via link does work.

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vnamboodheriCommunity Manager
Community Moderator
July 20, 2026

Hello ​@TomazJeras ,

Thank you for bringing this issue to our attention. We have informed our IT Team about it.

We will keep you updated as soon as we receive any information.

Best Regards,
Vivek N
Community Moderator.

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vnamboodheriCommunity ManagerAnswer
Community Moderator
July 20, 2026

Hi ​@TomazJeras,

I am pleased to inform you that the issue has been resolved. Kindly try searching on the Knowledge base again, and please let us know if you encounter any issues.

Best regards,

Thanks,
Vivek N
Community Moderation Team 

Translate
TomazJeras12-AmethystAuthor
12-Amethyst
July 20, 2026

I can confirm that search for KB articles is working again. Thanks.

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