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BenLoosli23-Emerald III
23-Emerald III
November 26, 2025
Solved

PTC Knowledgebase not responding

I have entered 5 queries to the Knowledgebase this morning and they have all return just a blank page.

Is there an issue for others with the Knowledgebase or is it just me?

 

    RomainGarciaAnswer
    16-Pearl
    November 26, 2025

    Hi @BenLoosli @Dobi  @khimani_mohiki @TomU  and @Marco_Tosin ,


    Great news—the Knowledge Base Search service is now fully restored!


    Thank you so much for letting us know about the issue. Your feedback helps us improve, and we’re already reviewing our alert system to catch similar problems proactively in the future.


    If you notice anything unusual or have suggestions, feel free to share—we’re always listening!

     

    Thanks
    Romain

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    6 replies

    RomainGarcia16-Pearl
    16-Pearl
    November 26, 2025

    Thank you Ben! I have reported an issue with our IT team. We will let you know as soon as this is fixed.

     

    Translate
    TomU23-Emerald IV
    23-Emerald IV
    November 26, 2025

    We were seeing this yesterday too, but it was sporadic.  Sometimes it was fine and other times it just kept loading a blank page with no search results.

    Translate
      MarcoTosin
      MarcoTosin21-Topaz II
      21-Topaz II
      November 26, 2025

      I just tried it and I'm having the same problem.
      However, the search works fine for one of my colleagues.

       

      Translate
      Marco
      khimani_mohiki15-Moonstone
      15-Moonstone
      November 26, 2025

      Yeah we got the same problem, turning off cloudflare VPN fixed it, then it returned, can get any search results on any browsers or devices

      Translate
      Dobi17-Peridot
      17-Peridot
      November 26, 2025

      Saw this yesterday and some today... I thought it was a ZScaler issue on our end. 

       

      Clearing browser cache made it come back to normal so I continued assuming it was a problem on my end.

      Translate
      RomainGarcia16-PearlAnswer
      16-Pearl
      November 26, 2025

      Hi @BenLoosli @Dobi  @khimani_mohiki @TomU  and @Marco_Tosin ,


      Great news—the Knowledge Base Search service is now fully restored!


      Thank you so much for letting us know about the issue. Your feedback helps us improve, and we’re already reviewing our alert system to catch similar problems proactively in the future.


      If you notice anything unusual or have suggestions, feel free to share—we’re always listening!

       

      Thanks
      Romain

      Translate
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