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TomU23-Emerald IV
23-Emerald IV
October 7, 2026
Question

PTC Login Issues

  • October 7, 2026
  • 1 reply
  • 19 views

I’m noticing issues when attempting to login to eSupport, the PTC Community, and the Learning Connector from a smart phone.

 

Attempting to login to eSupport hops through a pile of redirects and forces the user through three different login screens. See attached video for a capture of this process.

 

Attempting to login to the PTC Community directly does not work at all.  It redirects to https://sso.ptc.com and then fails.  I’m getting around this by logging into eSupport first and then logging into the PTC Community using that cached login.

 

Attempting to access the Learning Connector from a cell phone (Google Chrome) just goes into a never-ending loop and fails to log in.  I’m guessing it’s related to the same redirects shown above.

1 reply

AndrewK
AndrewKCommunity Manager
Community Manager
October 7, 2026

Hi Tom,

 

Thanks for reporting this. I was able to reproduce the community login issue. While we are working on it, I discovered an easier work around for the community. For some reason the first attempt results in a 404 error but retrying a second time consistently works.

 

 

 

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