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Marco Tosin
21-Topaz I
21-Topaz I
May 31, 2018
Question

PTC support site down again?

  • May 31, 2018
  • 4 replies
  • 5477 views

Am I the only one unable to access PTC support site?

 

I can't read any article (see below error).

 

Server Error in '/' Application.


Invalid JSON primitive: An.

Description: An unhandled exception occurred. 

Exception Details: System.ArgumentException: Invalid JSON primitive: An.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace: 

[ArgumentException: Invalid JSON primitive: An.]
 System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializePrimitiveObject() +707
 System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializeInternal(Int32 depth) +333
 System.Web.Script.Serialization.JavaScriptObjectDeserializer.BasicDeserialize(String input, Int32 depthLimit, JavaScriptSerializer serializer) +110
 System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(JavaScriptSerializer serializer, String input, Type type, Int32 depthLimit) +46
 System.Web.Helpers.Json.Decode(String value) +59
 PTC.Web.Models.Support.Apps.SupportCommon.GetLangFilterJsonData(String message, String messageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:159
 PTC.Web.Models.Support.Apps.SupportCommon.GetFilteredMessageData(String message, String[] messageIds, String MessageLang) in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Models\Support\Apps\SupportCommon.cs:139
 PTC.Web.Controllers.Support.Apps.ArticleViewerController.LoadArticleDetail() in D:\PTCWebsite\ptcwebproject\CodeLibrary\PTC.Web\PTC.Web\Controllers\Support\Apps\ArticleViewerController.cs:73
 lambda_method(Closure , ControllerBase , Object[] ) +87
 System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +229
 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +35
 System.Web.Mvc.<>c__DisplayClass15.<InvokeActionMethodWithFilters>b__12() +80
 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
 System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +453
 System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +533

 

    4 replies

    Marco Tosin
    21-Topaz I
    21-Topaz I
    May 31, 2018
    Now article are again readable.
    Marco
    23-Emerald IV
    May 31, 2018

    I'm still having trouble today.

     

    Application Error.PNG

    23-Emerald IV
    May 31, 2018

    It seems to be getting worse...

    HTTP Error.PNG

    Marco Tosin
    21-Topaz I
    21-Topaz I
    May 31, 2018

    At the moment everything is ok for me.

    Marco
    15-Moonstone
    June 21, 2018

    Down again right now, and no communication from PTC

     

    Can't open any CS