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TomU
TomU23-Emerald IV
23-Emerald IV
Jun 24, 2021 11:14 PM UTC
Solved

PTC Technical Support eNews & Alerts

Has something changed with the daily support emails?  I haven't received any since last week Friday.  I just double checked and my subscription is still enabled and there is nothing in my spam or junk email folders.

 

TomU_0-1624576384194.png

 

PeterCaseAnswer
Community Manager
Jun 25, 2021 1:30 PM UTC

Hello @Marco_Tosin and @TomU ,

Our servers which run the crons which populate and execute the queues for these outbound mails were backed up. After seeing your post I contacted the systems team who restarted the services.

We're monitoring for ongoing stability at the moment, and other customers will also receive larger than expected notification digests, due to the gap.

Sorry for the inconvenience,

Peter.

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19 replies

MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
Jun 25, 2021 6:26 AM UTC

I received my last email monday.

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Marco
MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
Jun 25, 2021 1:12 PM UTC

Just received an email with 190 topics.

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Marco
PeterCaseCommunity ManagerAnswer
Community Manager
Jun 25, 2021 1:30 PM UTC

Hello @Marco_Tosin and @TomU ,

Our servers which run the crons which populate and execute the queues for these outbound mails were backed up. After seeing your post I contacted the systems team who restarted the services.

We're monitoring for ongoing stability at the moment, and other customers will also receive larger than expected notification digests, due to the gap.

Sorry for the inconvenience,

Peter.

Translate
TomU
TomU23-Emerald IVAuthor
23-Emerald IV
Jun 25, 2021 3:25 PM UTC

I normally receive these support emails at 10 AM.  It's almost 11:30 and still nothing.  I'll let you know if/when they start appearing again.

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BenLoosli23-Emerald III
23-Emerald III
Aug 11, 2021 1:56 PM UTC

Are the servers clogged again? The last one I received was on Monday.

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TomU
TomU23-Emerald IVAuthor
23-Emerald IV
Aug 11, 2021 2:32 PM UTC

Same here...

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