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VladimirRosu_11662719-Tanzanite
19-Tanzanite
July 30, 2019
Solved

Reference documentation website broken

  • July 30, 2019
  • 2 replies
  • 5494 views

Hi,

 

When accessing https://www.ptc.com/en/support/refdoc the Product is now a textbox, and whatever you add in it, it can no longer retrieve documentation for a specific product. Previously it was a drop down box, where you could select your product, not type it.

Best answer by MichaelChatel

Vladimir, I opened up a ticket internally here at PTC, to get this issue looked into. 

 

Mike

 

2 replies

M
MichaelChatel5-Regular Member
5-Regular Member
July 30, 2019

I was just trying to post a message about this same issue, but the Support site would not allow my post (kept error-ing out).  Anyway, glad to see this issue was posted now.

 

See my attachment, to see the issue that Vladimir is talking about.

 

This is broken and needs to be fixed.

Same issue using various browsers (Internet Explorer, Firefox, etc).

M
MichaelChatel5-Regular MemberAnswer
5-Regular Member
July 30, 2019

Vladimir, I opened up a ticket internally here at PTC, to get this issue looked into. 

 

Mike

 

V
VladimirRosu_11662719-TanzaniteAuthor
19-Tanzanite
July 31, 2019

It seems to be working now - and it is a proper, filtered as you type, drop down control now.

M
MichaelChatel5-Regular Member
5-Regular Member
August 1, 2019

Still not working for me.  I tried deleting some of my browser cookies and such, in case I was getting an old version of the page, but I'm still having the issue. 

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