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NG_102933891-Visitor
1-Visitor
May 5, 2022
Solved

Regarding thingworx analytical server installation

While downloading Thingworx Analytical server installation it shows access denied

PeterCaseAnswer
Community Manager
May 5, 2022

Hi @NG_10293389 ,

Did you try emptying your browser cache and deleting cookies, then re-authenticating ? Also, trying different browsers may work.

As a PTC employee I'm able to see and download TWX Analytics Server 9.3.1 from here when I override with your customer number.

If still unsuccessful, please open a case using the My PTC Assistant (Website # Software Downloads) for this.  Our support team should be able to help further.

Best regards,

Peter.

 

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1 reply

PeterCaseCommunity ManagerAnswer
Community Manager
May 5, 2022

Hi @NG_10293389 ,

Did you try emptying your browser cache and deleting cookies, then re-authenticating ? Also, trying different browsers may work.

As a PTC employee I'm able to see and download TWX Analytics Server 9.3.1 from here when I override with your customer number.

If still unsuccessful, please open a case using the My PTC Assistant (Website # Software Downloads) for this.  Our support team should be able to help further.

Best regards,

Peter.

 

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