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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 19, 2020
Question

Related articles - something's wrong with the suggestion engine

  • February 19, 2020
  • 2 replies
  • 1626 views

There appears to be some problem with the 'related' articles section at the bottom of each knowledge base article.  Every article is now only listing itself.

 

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    2 replies

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    Pierre_M5-Regular Member
    5-Regular Member
    February 24, 2020

    Thanks Tom and I apologize for the confusion and frustration this can cause.

    Our technical team is looking into this right now and we will post back to the community as soon as it's fixed!

    P
    PeterCaseCommunity Manager
    Community Manager
    March 14, 2020

    Hi Tom, all

    Please let us know if you see any further instances of this. The issue has been corrected by our Systems team.

    Many thanks.

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