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TomU
TomU23-Emerald IV
23-Emerald IV
Feb 19, 2020 1:43 PM UTC
Question

Related articles - something's wrong with the suggestion engine

There appears to be some problem with the 'related' articles section at the bottom of each knowledge base article.  Every article is now only listing itself.

 

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    2 replies

    Pierre_M5-Regular Member
    5-Regular Member
    Feb 24, 2020 8:56 AM UTC

    Thanks Tom and I apologize for the confusion and frustration this can cause.

    Our technical team is looking into this right now and we will post back to the community as soon as it's fixed!

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    PeterCaseCommunity Manager
    Community Manager
    Mar 14, 2020 7:26 AM UTC

    Hi Tom, all

    Please let us know if you see any further instances of this. The issue has been corrected by our Systems team.

    Many thanks.

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