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Nick-ITA8-Gravel
8-Gravel
October 2, 2026
Question

Search bar for Knowledge Base not showing on the eSupport Portal Home

Hi everyone,

 

It’s been a week since in my company when we log in the support page, the Search the Knowledge Base bar on the homepage is missing

Does anyone else have this problem? We tried with different accounts and workstation 

 

 

2 replies

anursinghCommunity Manager
Community Moderator
October 5, 2026

Hi ​@Nick-ITA,

Please let us know if you are still experiencing the error.

If the issue persists, please open a support case with PTC Support using the link below:

http://support.ptc.com/support/feedback/web-account.htm 

Regards,

Anurag 

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Nick-ITA8-GravelAuthor
8-Gravel
October 6, 2026

Hi Anurag,

yes the problem persists, thank you we opened a support case!

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