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TomU
TomU23-Emerald IV
23-Emerald IV
Aug 2, 2016 2:30 PM UTC
Question

Share by Email Link Issue

Something is going on with the "Share by Email" links today.  This doesn't happen on every article, only certain ones.  I did confirm with both IE and Chrome.  Two examples:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS50729

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS29630

(Tagging Pierre Maraninchi‌ and Peter Case‌.)

3 replies

Pierre_M5-Regular Member
5-Regular Member
Aug 2, 2016 2:33 PM UTC

Looking into this Tom, Thanks

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Pierre_M5-Regular Member
5-Regular Member
Aug 2, 2016 2:49 PM UTC

We identified the cause of the problem. It's only impacting articles which have an url in their title. We will work on a fix for this in our next release. Thanks again for reporting the issue !

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    TomU
    TomU23-Emerald IVAuthor
    23-Emerald IV
    Aug 2, 2016 2:53 PM UTC

    Ah, that makes sense.  Creating links from things that already have links in them does seem like it could cause some issues.  Thanks!

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