some new support cases do not show esclate amd severity boxes?? check 16975036 vs 16952743

started about a week ago where some new support cases do not show escalate and severity boxes?? check 16975036 vs 16952743

Community Moderator

Hello FS_10200711,

Thank you for using PTC Community!

Thanks for confirming via private message that the issue is resolved now.

Regards,

Vivek N

Community Moderation Team.

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Community Moderator

Hello FS_10200711,

Thank you for using PTC Community!

Thanks for confirming via private message that the issue is resolved now.

Regards,

Vivek N

Community Moderation Team.

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